Grievance Handling & Customer Redressal
In compliance with the Consumer Protection (E-Commerce) Rules and DPDP Act, we maintain a transparent, time-bound grievance resolution mechanism.
Level 1: Customer Support Desk
For transit delays, order discrepancies, packaging damage, or general queries, contact our primary help desk:
- Email: support@vedichearth.com
- Phone: +91 98765 43210 (10:00 AM – 6:30 PM IST, Monday to Saturday)
- Response Window: Within 24 business hours
- Resolution Target: 3 to 5 business days
Level 2: Grievance Officer Escalation
If your query remains unresolved beyond 5 business days, or if you are dissatisfied with Level 1 support, escalate directly to our appointed Grievance Officer:
Name of Grievance Officer: Raghav Sharma
Designation: Head of Operations & Consumer Trust
Email: grievance@vedichearth.com
Address: Vedic Hearth Crafts, Kansara Workshop Guild, Industrial Estate Phase II, Moradabad, UP 244001
The Grievance Officer acknowledges escalations within 48 hours and provides definitive resolution within 15 calendar days from receipt.